FAQ

Payment Options

Lightbulb makes the payment process easy and secure by using Paypal. After you place your order, you will receive a Paypal invoice via email. You may then submit payment using your credit or debit cards or checking account.

Downloading Media Files

Lightbulb makes all media downloads available after you have completed your payment via Paypal. You will receive an email with a direct link to download your files.

Depending on how quickly payment is submitted, you may access you files in as little as one hour.

Shipping Time

Any printed materials will be shipped within 14 days of payment. Additonal time may be required for customized materials.

Rush orders may be available,
contact us for details.

Video Quality

All of our video elements are delivered in 720 x 480 high resolution with a 16:9 aspect ratio. All videos on the website are low resolution for faster online viewing.

Video Format

All videos are delivered as .mov files.
We recommend ProPresenter for Mac and MediaShout for PC

Graphics Quality

All graphics are delivered as high resolution jpeg, whether for presentation or web use. Graphics are 16:9 aspect ratio.

Customization

Your logo can be placed on any Lightbulb Sermon Series print materials...one color or full color. A high-resolution .eps with transparent background is required.

Hard Copies

Hard Disk copies of all Lightbulb Sermon Series media files are available upon request. There is no additional charge.

Web Support

Lightbulb does not currently offer 24/7 website support. We do offer a user-friendly content management system with all of our websites, and we can typically execute any change to your site within 24 hours.

Copyright / IP Protection

All Intellectual Property and trademarked material contained in Lightbulb Creative materials has been negotiated, credited or purchased in accordance with the original artist rights, if necessary.

Any further reproduction or distribution of Lightbulb materials, without permission, is prohibited.

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